Skip to main content
Having trouble with Slant? This guide covers common issues and how to resolve them.

​
Login issues

​
Can’t log in

Symptoms: Login fails or loops back to the login page. Try:
  • Clear your browser cache and cookies
  • Try an incognito/private window
  • Check if Caps Lock is on
  • Reset your password via Forgot password
  • Try a different browser
Still stuck? Contact support with your email address and any error messages.

​
Two-factor authentication issues

Symptoms: Can’t complete 2FA verification. Try:
  • Check your phone’s time is correct (affects TOTP codes)
  • Use a backup code if you have one saved
  • Contact support for account recovery

​
Email sync issues

​
Emails not syncing

Symptoms: New emails don’t appear in Slant. Check:
  • Your email integration is connected in Settings > Integrations
  • Sync is enabled and not paused
  • The recent sync timestamp shows recent activity
Fix:
  • Disconnect and reconnect your email integration
  • Check if your email provider is experiencing issues
  • Verify OAuth permissions are still valid

​
Emails appearing on wrong household

Symptoms: Emails show up on the wrong household record. Causes:
  • An email address is associated with the wrong person
  • Multiple people share the same email address
Fix:
  • Verify email address assignments on person records
  • Update incorrect email associations

​
Can’t send emails

Symptoms: Emails fail to send from Slant. Check:
  • Your email integration is fully connected
  • Send permission was granted during OAuth setup
  • The recipient email address is valid
Common errors:
  • “Authentication failed” — Reconnect your email integration
  • “Invalid recipient” — Check the email address spelling

​
Calendar sync issues

​
Meetings not appearing

Symptoms: Calendar events don’t show in Slant. Check:
  • Calendar sync is enabled
  • The correct calendar is selected
  • Events are within the sync range
Fix: Verify calendar permissions and try reconnecting the integration.

​
Wrong timezone

Symptoms: Meeting times are off by hours. Fix:
  • Check your timezone in account settings
  • Verify your calendar’s timezone setting
  • Ensure events have correct timezone in your calendar provider

​
Performance issues

​
Slant is slow

Try:
  • Refresh the page
  • Clear your browser cache
  • Check your internet connection
  • Try a different browser
  • Disable browser extensions temporarily

​
Page won’t load

Try:
  • Hard refresh: Cmd Shift R (Mac) or Ctrl Shift R (Windows)
  • Clear cache and cookies
  • Try accessing from a different device

​
Data not saving

Symptoms: Changes aren’t persisting. Check:
  • You have edit permissions for the record
  • Your internet connection is stable
  • No error messages appeared
Fix: Refresh the page and try again. Contact support if data was lost.

​
Data issues

​
Missing records

Symptoms: Clients, tasks, or other records aren’t visible. Check:
  • You’re in the correct book
  • Filters aren’t hiding records
  • You have permission to view the records

​
Duplicate records

Symptoms: Same household or contact appears more than once. Fix:
  • Use the merge feature to combine duplicate households
  • Delete the duplicate manually if merging is not needed
  • Update references to point to the correct record

​
Import errors

Symptoms: CSV import failed or created incorrect data. Common causes:
  • Column headers don’t match the expected format
  • Required fields are missing
  • Invalid data in cells (wrong date format, etc.)
Fix: Review the import error messages, correct your CSV file, and re-import. See Importing data for details.

​
Workflow issues

​
Workflow not triggering

Symptoms: A workflow doesn’t run when expected. Check:
  • The workflow is published (not in draft)
  • Trigger conditions are correct
  • The triggering event actually occurred
  • No filter conditions are blocking execution
See Workflow troubleshooting for more details.

​
Sequence emails not sending

Symptoms: Enrolled contacts aren’t receiving emails. Check:
  • The sequence is active
  • It’s within business hours (9 AM — 5 PM on weekdays in your timezone)
  • The recipient hasn’t been exited from the sequence
  • You haven’t reached the 100 active enrollee limit

​
Browser compatibility

Slant works best on modern browsers:
  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge
Note: Internet Explorer is not supported. Some ad blockers may interfere with functionality.

​
Get more help

​
Before contacting support

Gather this information:
  • What you were trying to do
  • What happened instead
  • Any error messages (screenshot if possible)
  • Your browser and operating system
  • Steps to reproduce the issue

​
Contact support

​
Next steps

FAQ

Frequently asked questions

Contact support

Get help from our team