Troubleshooting

Having trouble with Slant? This guide covers common issues and how to resolve them.

​

Login issues

​

Can’t log in

Symptoms: Login fails or loops back to login page. Try:

1. Clear browser cache and cookies
2. Try an incognito/private window
3. Check if Caps Lock is on
4. Reset your password via “Forgot password”
5. Try a different browser

Still stuck? Contact support with your email address and error message.

​

Account locked

Symptoms: Message says account is locked or suspended. Causes:

• Too many failed login attempts
• Account deactivated by admin
• Security concern detected

Fix: Wait 15 minutes and try again. If still locked, contact your admin or support.

​

Two-factor authentication issues

Symptoms: Can’t complete 2FA verification. Try:

1. Check your phone’s time is correct (affects TOTP codes)
2. Use a backup code if you have one
3. Request a new code via SMS (if available)
4. Contact support for account recovery

​

Email sync issues

​

Emails not syncing

Symptoms: New emails don’t appear in Slant. Check:

1. Email integration is connected (Settings → Integrations)
2. Sync is enabled (not paused)
3. Recent sync timestamp shows recent activity

Fix:

• Try disconnecting and reconnecting your email
• Check if your email provider is experiencing issues
• Verify OAuth permissions are still valid

​

Emails going to wrong client

Symptoms: Emails appear on wrong household records. Causes:

• Email address associated with wrong person
• Multiple people share an email address

Fix:

• Verify email address assignments on person records
• Update incorrect email associations

​

Can’t send emails

Symptoms: Emails fail to send from Slant. Check:

1. Email integration is fully connected
2. “Send” permission was granted during OAuth
3. Recipient email address is valid
4. You’re not over sending limits

Common errors:

• “Authentication failed” — Reconnect email integration
• “Invalid recipient” — Check email address spelling
• “Rate limited” — Wait and try again

​

Calendar sync issues

​

Meetings not appearing

Symptoms: Calendar events don’t show in Slant. Check:

1. Calendar sync is enabled
2. Correct calendar is selected as primary
3. Events aren’t too far in future (sync range limits)

Fix: Verify calendar permissions and try reconnecting.

​

Wrong timezone

Symptoms: Meeting times are off by hours. Fix:

1. Check your timezone in account settings
2. Verify your calendar’s timezone setting
3. Ensure events have correct timezone in original calendar

​

Performance issues

​

Slant is slow

Try:

1. Refresh the page
2. Clear browser cache
3. Check your internet connection
4. Try a different browser
5. Disable browser extensions temporarily

​

Page won’t load

Try:

1. Hard refresh: ⌘ Shift R (Mac) or Ctrl Shift R (Windows)
2. Clear cache and cookies
3. Check if Slant status page shows issues
4. Try accessing from a different device

​

Data not saving

Symptoms: Changes aren’t persisting. Check:

1. You have edit permissions
2. Internet connection is stable
3. No error messages appeared

Fix: Refresh and try again. Contact support if data loss occurred.

​

Data issues

​

Missing records

Symptoms: Clients, tasks, or other records aren’t visible. Check:

1. You’re in the correct book
2. Filters aren’t hiding records
3. You have permission to view the records
4. Records weren’t deleted

​

Duplicate records

Symptoms: Same client or contact appears twice. Fix:

1. Use merge feature (if available) to combine duplicates
2. Delete the duplicate manually
3. Update references to point to correct record

​

Import errors

Symptoms: CSV import failed or created incorrect data. Common causes:

• Column headers don’t match expected format
• Required fields missing
• Invalid data in cells (wrong date format, etc.)

Fix: Review import error messages, correct your file, re-import.

​

Workflow issues

​

Workflow not triggering

Symptoms: Workflow never runs when expected. Check:

1. Workflow is published (not draft)
2. Trigger conditions are correct
3. The triggering event actually occurred
4. No filter blocks are stopping execution

See Workflow troubleshooting for details.

​

Sequence emails not sending

Symptoms: Enrolled contacts aren’t receiving emails. Check:

1. Sequence is active
2. It’s within business hours
3. Recipient hasn’t been exited
4. You haven’t hit enrollment limits

​

Mobile issues

​

App not syncing

Try:

1. Force close and reopen the app
2. Check internet connection
3. Log out and back in
4. Update to latest app version

​

Push notifications not working

Check:

1. Notifications enabled in device settings
2. Slant has notification permission
3. Notification settings in Slant are configured
4. Do Not Disturb isn’t active

​

Browser compatibility

​

Supported browsers

Slant works best on:

• Chrome (recommended)
• Firefox
• Safari
• Edge

​

Known issues

• Internet Explorer is not supported
• Very old browser versions may have issues
• Some ad blockers interfere with functionality

​

Get more help

​

Before contacting support

Gather this information:

• What you were trying to do
• What happened instead
• Any error messages (screenshot if possible)
• Browser and operating system
• Steps to reproduce the issue

​

Contact support

• Email: [email protected]
• In-app: Click Help → Contact Support
• Response time: Usually within 1 business day

​

Check status

Visit the Slant status page to check for known outages or maintenance.

​

Next steps