Settings organization
Settings are organized into three levels:| Level | Scope | Who can change |
|---|---|---|
| Book | Your workspace | Principal, Admins |
| Company | All books in firm | Company Admins |
| Account | Your personal account | You |
Book settings
Book settings affect your specific workspace (book). These include:Team management
- Team members — Invite and manage users
- Permissions — Control access levels
Customization
- Custom fields — Add fields for your data needs
- Project types — Define project categories
Book settings
Configure your workspace
Company settings
Company settings apply across all books in your organization:Templates and standards
- Task labels — Categorize tasks consistently
- Email templates — Reusable email content
- Household tags — Tag clients and prospects
Organization
- Meeting types
- Note templates
- Workflow templates
Company settings
Configure organization-wide settings
Account settings
Account settings are personal to you:Profile
- Your profile — Name, photo, contact info
- Time zone and locale
Preferences
- Notifications — How you receive alerts
- Display preferences
Subscription
- Billing — Plan and payment management
Account settings
Manage your personal settings
Accessing settings
Main settings menu
1
Click Settings
Click Settings in the sidebar.
2
Choose category
Select Book, Company, or Account settings.
3
Navigate options
Click specific settings to configure.
Quick settings access
Some settings are accessible from context menus:- Right-click a task label → Manage labels
- Click user avatar → Profile settings
- Integration status → Integration settings
Keyboard shortcut
PressG then S to go to settings from anywhere.
Permission requirements
Who can change what
| Setting area | Required role |
|---|---|
| Book settings | Principal or Admin |
| Company settings | Company Admin |
| Account settings | Any user (own account) |
| Integrations | Varies by integration |
Admin vs Principal
- Principal: Owner of a book, full control
- Admin: Granted admin access, nearly full control
- Company Admin: Can manage company-wide settings
Common configuration tasks
Setting up a new book
When starting fresh:Onboarding a new team member
- Add them to the team
- Set appropriate permissions
- Have them configure notifications
- Connect their email/calendar
Customizing for your practice
- Define custom fields for your data
- Create project types for your services
- Set up email templates
- Configure household tags
Settings best practices
Document your configuration
Keep a record of:- Custom fields and their purposes
- Permission assignments
- Integration setup details
Review periodically
Regularly review settings:- Remove unused custom fields
- Update team permissions as roles change
- Archive obsolete templates
Coordinate with your team
Before making changes:- Discuss significant changes with affected users
- Test in a limited way if possible
- Communicate changes after implementing
Troubleshooting settings
Can’t access settings
Check:- Your permission level
- Whether you’re in the right book
- If settings require admin access
Settings not taking effect
Try:- Refresh the page
- Log out and back in
- Check if the setting applies to new items only
Need to undo a change
For most settings:- Simply change the setting back
- Some changes (like deleting custom fields) may not be reversible
If you accidentally delete important configuration, contact support immediately.
Getting help
In-app guidance
Many settings pages include:- Explanatory text
- Tooltips on hover
- Links to relevant documentation
Documentation
Each settings area has detailed documentation:Book settings
Workspace configuration
Company settings
Organization settings
Account settings
Personal preferences
Integrations
Connect external services