Fill a document
Open the document filler
From a client or prospect record, click the … (actions menu) and select Fill PDF.
Choose a template
Select a template from the Template dropdown. The PDF preview on the left updates to show the selected template.
Select a person (if required)
Some templates are designed to fill data for a specific person rather than the whole household. If the template requires a person, choose one from the Person dropdown. Each person is shown with their household role (e.g., head of household, spouse).
Select an advisor (if required)
Some templates include advisor fields like name, email, or phone. If the template requires an advisor, choose one from the Advisor dropdown. This defaults to you if you’re a member of the book.
Choose whether to keep the document editable
If available, toggle Keep document editable after fill to control whether the filled PDF remains an interactive form or is flattened into a static document. Some templates always produce a static document — in that case, this option won’t appear.
Review and edit field values
The form shows all fields for the template. Pre-filled fields already have values pulled from the household’s records. Empty fields need to be filled in manually. Required fields are marked with an asterisk. See working with fields for details.
Working with fields
Pre-filled vs manual fields
Each field in the form has a source:- Pre-filled fields have values pulled automatically from the household’s records (names, addresses, dates of birth, etc.). You can edit these values before generating the document.
- Manual fields have no mapping and are left empty for you to fill in.
Field types
Templates can include text fields, checkboxes, dropdowns, and radio groups. Date, phone, and SSN fields use formatted input to help you enter values in the correct format.Conditional fields
Some fields only appear when a related field has a specific value. For example, a trust information section might only appear when you select “Trust” as the account type. When the condition isn’t met, those fields are hidden automatically.Required fields
Required fields are marked with an asterisk. If you try to generate the document without completing all required fields, you’ll be taken to the first missing field. Admins can configure which fields are required from the document filler settings.PDF preview
As you work through the form, the PDF preview on the left highlights the field you’re currently editing. Use the zoom controls to get a closer look at the document.After filling
Once the document is generated, you have three options:- Download — Save the completed PDF to your computer.
- Save to cloud storage — If the household has a connected file storage folder, save the document directly to their cloud storage. An admin can configure a specific subfolder for filled documents in the document filler settings.
- Send to DocuSign — If the template includes signature fields, send the document for e-signature. See sending documents for signature.
FAQ
Can I fill a document for a prospect?
Can I fill a document for a prospect?
Yes. The document filler is available for both clients and prospects — any household type.
What happens if a mapped field has no data?
What happens if a mapped field has no data?
The field appears empty in the form. You can enter a value manually or leave it blank if it’s not required.
Can I go back and change the template or person after clicking Next?
Can I go back and change the template or person after clicking Next?
No. To change the template or person, close the document filler and start again. You’ll be asked to confirm if you have unsaved changes.