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Create a project when you have a multi-step initiative to track for a household. Projects use project types, so you select from your organization’s predefined templates.

Create a project

  • Click New project on the Projects page
  • Enter a Project name (optional if a household is selected — the name auto-generates from the household and project type names)
  • Select a Household (optional — the client or prospect this project is for)
  • Choose a Project type from the dropdown
  • Select an Assigned to user (defaults to you)
  • Click Create project
The project starts at the first milestone, and tasks for that milestone are automatically generated.

Required information

FieldRequiredNotes
Project typeYesDetermines the milestone and task structure
Project nameConditionalRequired if no household is selected
HouseholdNoLinks the project to a client or prospect
Assigned toYesDefaults to the current user

What happens after creation

When you create a project:
  • First milestone activates — The project starts at the first milestone in the project type
  • Tasks are auto-created — Task templates for the first milestone become real tasks
  • Deadlines are calculated — Task due dates are set based on each task template’s offset days from today
  • Progress tracking begins — Completion percentage updates as tasks are completed

Create from a household record

You can also create a project directly from a client or prospect record. The household is pre-selected, so you only need to choose the project type and assignee.

Bulk-create projects

To start the same project type for multiple households at once:
  • Select multiple households from the client or prospect list
  • Choose the bulk action to add to a project
  • Select the Project type and Assigned to user
  • Click Start projects
Each selected household gets its own project with the default naming format.

Assign a project owner

The Assigned to user is responsible for driving the project forward. You can change the assignee at any time from the project detail view.

Task auto-creation

When a project is created or advances to a new milestone, tasks are automatically generated from the milestone’s task templates:
Task template settingWhat happens
TitleBecomes the task title
DescriptionBecomes the task description
Deadline offsetDays added to today for the due date
PriorityCopied to the task
Assigned toPre-assigned team member, team, or custom field reference
TagsApplied to the task
Email promptAttached to the task for AI email drafting

Next steps