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A project is a multi-step initiative for a household, like onboarding a new client, preparing an annual review, or executing an estate plan. Projects follow a predefined structure of milestones and tasks to keep work consistent and on track.

How projects work

Projects follow a template-based workflow:
  • Select a project type — Each project starts from a predefined project type that defines its structure
  • Work through milestones — Milestones are sequential phases. Each milestone has tasks that are auto-created when you enter that phase
  • Track progress — See completion percentage for each milestone and the project overall
  • Complete the project — Finish all milestones or mark the project complete manually

Project types and milestones

Project types

A project type defines the repeatable structure for a category of work. Each project type includes:
  • Title and description — What this project type is for
  • Milestones — The sequential phases of the project
  • Task templates — Tasks auto-created at each milestone
Your team can create project types for different workflows, such as client onboarding, annual reviews, or financial plan development. Learn more about project types

Milestones

Each project type contains milestones — sequential phases that guide you through the project. When a project enters a new milestone, tasks for that milestone are automatically created from the milestone’s task templates. Milestones can auto-advance based on configurable triggers:
  • All tasks completed — Advances when every task in the milestone is done
  • Meeting scheduled — Advances when a meeting is scheduled with the household
  • Meeting completed — Advances after a meeting is completed
Learn more about milestones

Project status

Projects have four statuses:
StatusMeaning
In progressActively being worked on
OverdueHas overdue tasks
CompletedFinished
CancelledStopped before completion

Progress tracking

Projects track progress at two levels:
  • Milestone progress — Percentage of tasks completed in the current milestone
  • Overall progress — Percentage of tasks completed across all milestones

Tasks within projects

When a project enters a new milestone, tasks are automatically created based on task templates:
  • Task titles and descriptions come from the task template
  • Deadlines are calculated based on offset days configured in the template
  • Tasks can be pre-assigned to specific team members, teams, or dynamically via custom fields
  • Tags and priority are copied from the template

Viewing projects

The Projects page offers two views:
  • All projects — A list of all active projects with a side panel for previewing details
  • Per-project-type tabs — A Kanban board showing projects organized by their current milestone. Drag project cards between columns to move them to a different milestone
Each project detail view shows:
  • Project name, assigned user, and linked household
  • Description (rich text)
  • Tasks grouped by milestone
  • Comments

Next steps