View run history
1
Open the agent
Navigate to Automations → Agents and select an agent.
2
Click Runs
Click the Runs tab to see execution history.
3
Browse runs
View recent runs with their status and timing.
Run statuses
| Status | Meaning |
|---|---|
| Completed | Agent finished successfully |
| Pending review | Agent completed but actions await approval (draft mode) |
| Running | Agent is currently executing |
| Failed | An error stopped the agent |
| Cancelled | Run was manually stopped |
Run details
Click any run to see details:Trigger information
- What triggered the run — Event, schedule, or manual
- When it started — Timestamp of execution
- Record context — Which record(s) the agent worked with
Reasoning trace
See how the agent analyzed the situation:- Input data — What information the agent received
- Analysis — How the agent interpreted the context
- Decisions — What actions the agent chose and why
Actions taken
Review what the agent did:- Tasks created — Links to any new tasks
- Notes added — Content appended to records
- Fields updated — Changes made to record data
- Notifications sent — Alerts delivered to team members
Output
For agents that produce content (summaries, drafts):- View the generated text
- See how variables were resolved
- Check the quality of the output
Review pending actions
In draft mode, agents queue actions for your approval:1
Open pending runs
Navigate to the agent’s Runs tab and filter for Pending review.
2
Review the proposed actions
Click a run to see what the agent wants to do.
3
Approve or reject
- Approve — Execute the proposed actions
- Reject — Discard without executing
- Edit and approve — Modify before executing
Troubleshoot failed runs
When an agent fails, investigate:1
Open the failed run
Click on the run with Failed status.
2
Check the error message
Read the error description to understand what went wrong.
3
Review the reasoning trace
See where in the process the failure occurred.
4
Fix the issue
Adjust configuration or data as needed.
5
Retry if appropriate
Click Retry to re-run with the same inputs.
Common failure causes
| Error | Cause | Fix |
|---|---|---|
| ”Record not found” | The record was deleted | No action needed |
| ”Permission denied” | Agent lacks required access | Check agent permissions |
| ”Rate limit exceeded” | Too many runs too quickly | Will retry automatically |
| ”Invalid configuration” | Settings issue | Review agent configuration |
| ”Context too large” | Too much input data | Narrow agent scope |
Filter and search runs
Find specific runs using filters:- Status — Completed, Failed, Pending, etc.
- Date range — Runs within a time period
- Trigger type — Event, schedule, or manual
- Record — Runs for a specific household or contact
Export run data
Download run history for analysis:1
Apply filters
Set filters to select the runs you want.
2
Click Export
Click Export to download as CSV.
3
Review in spreadsheet
Analyze patterns, timing, or outcomes.
Run metrics
View aggregate statistics:- Total runs — How many times the agent has run
- Success rate — Percentage of successful completions
- Average duration — How long runs typically take
- Actions per run — Average number of actions taken
Cancel a running agent
To stop an agent mid-execution:1
Find the active run
Look for runs with Running status.
2
Click Cancel
Click Cancel to stop execution.
3
Confirm
Confirm cancellation. Actions already completed cannot be undone.