People vs households
| Concept | What it is | Example |
|---|---|---|
| Household | A family unit you serve | ”The Smith Family” |
| Person | An individual within a household | ”John Smith” |
- A household record (the family)
- A person record (the head of household)
How people relate to households
People in contacts
Contacts work differently from households:| Households | Contacts |
|---|---|
| Multiple people | One person |
| Family relationships | Single professional |
| Head of household required | Just one person |
Person information
Each person record stores:Basic info
- First name, last name, middle name
- Preferred name (nickname)
- Salutation (Mr., Mrs., Dr., etc.)
- Suffix (Jr., Sr., III, etc.)
- Professional designations (CFA, CFP, etc.)
Contact details
- Email addresses (multiple, with primary)
- Phone numbers (multiple, with type and primary)
- Addresses (multiple, with primary)
Personal details
- Date of birth
- Gender
- Marital status
Professional info
- Job title
- Employment history
- LinkedIn URL
Finding people
From a household
From search
Use global search to find people directly:Primary contact
For households with multiple people, communication typically goes to the head of household by default. Their primary email and phone are used for:- Email correspondence
- Meeting invitations
- Task notifications
Shared vs individual information
Some information belongs to the household, some to individual people:| Household level | Person level |
|---|---|
| Household name | Personal name |
| Service tier | Contact info (email, phone) |
| AUM | Date of birth |
| Review schedule | Employment |
| Tags | |
| Notes, tasks, meetings | Address |
Why this matters
Understanding people vs households helps you:- Find the right contact info — Each person has their own email and phone
- Track family relationships — See who’s in each household
- Communicate appropriately — Know who to contact for what
- Maintain accurate records — Update individual details without affecting the household