What are custom fields
Custom fields are additional data fields you create and attach to records:- Household fields — Extra data on clients and prospects
- Person fields — Additional information about individuals
- Opportunity fields — Custom deal tracking data
- Task fields — Additional task categorization
Create a custom field
1
Open settings
Navigate to Settings → Custom Fields.
2
Select record type
Choose where the field should appear (Household, Person, etc.).
3
Click Add field
Click Add custom field.
4
Configure the field
Enter:
- Name — Field label (e.g., “Primary custodian”)
- Type — Data type (text, number, date, etc.)
- Options — For select fields, define the choices
5
Save
Click Save to create the field.
Field types
Text
Free-form text entry:- Use for: Notes, names, descriptions
- Example: “Referral source”
Number
Numeric values:- Use for: Counts, percentages, amounts
- Example: “Number of accounts”
Date
Calendar dates:- Use for: Important dates, anniversaries
- Example: “Last compliance review”
Select (dropdown)
Single choice from defined options:- Use for: Categories, status values
- Example: “Primary custodian” with options: Schwab, Fidelity, Pershing
Multi-select
Multiple choices from defined options:- Use for: Multiple categories that can apply simultaneously
- Example: “Service interests” with options: Retirement, Estate Planning, Tax Planning
Checkbox
True/false toggle:- Use for: Yes/no attributes
- Example: “Has living trust”
Currency
Monetary amounts:- Use for: Dollar values
- Example: “Insurance coverage”
Configure field options
For select fields
Define the available choices:1
Add options
Enter each option as a separate value.
2
Order options
Drag to reorder how options appear in the dropdown.
3
Set default
Optionally set a default value for new records.
Field settings
Additional configuration options:- Required — Must be filled before saving (use sparingly)
- Show on card — Display in list views
- Help text — Explanation shown below the field
Use custom fields
On record pages
Custom fields appear on record pages in a custom fields section or integrated with standard fields.In filters and views
Filter records by custom field values:- Filter clients by custodian preference
- Sort by compliance review date
- Group opportunities by custom category
In reports
Include custom fields in reports:- Track distribution of custodian preferences
- Report on compliance review status
- Analyze opportunities by custom categories
Edit a custom field
1
Open custom fields
Navigate to Settings → Custom Fields.
2
Find the field
Locate the field you want to edit.
3
Click Edit
Click the edit icon or field name.
4
Make changes
Update name, type, or options.
5
Save
Confirm changes.
Editing limitations
Name changes — Update anytime, existing data preserved. Type changes — Limited. Changing from text to number may lose data that doesn’t convert. Option changes — Adding options is safe. Removing options may orphan existing data.Delete a custom field
1
Open custom fields
Navigate to Settings → Custom Fields.
2
Find the field
Locate the field to delete.
3
Click Delete
Click the delete option.
4
Confirm
Confirm deletion when warned about data loss.
Common custom fields
For households
| Field | Type | Purpose |
|---|---|---|
| Primary custodian | Select | Track preferred custodian |
| Referral source | Text | How they found you |
| Fee schedule | Select | Billing arrangement |
| Compliance review date | Date | Last compliance review |
| Risk tolerance | Select | Investment risk profile |
For people
| Field | Type | Purpose |
|---|---|---|
| Occupation | Text | Employment details |
| Employer | Text | Company name |
| Retirement date | Date | Expected/actual retirement |
| Health status | Select | For insurance planning |
For opportunities
| Field | Type | Purpose |
|---|---|---|
| Product type | Select | Type of opportunity |
| Lead source | Select | How the lead came in |
| Competition | Multi-select | Competing firms |
| Confidence level | Select | Close likelihood |
Best practices
Start simple. Add fields as you identify genuine needs, not hypothetical ones. Use consistent naming. Clear, descriptive names help everyone understand what goes where. Prefer select over text. Predefined options enable better filtering and reporting. Document your fields. Use help text to explain what each field is for. Review periodically. Remove unused fields to keep the interface clean.Custom fields in workflows
Custom fields can be used in automations:- Trigger conditions — Run workflow when field has specific value
- Update actions — Set custom field values automatically
- Branch logic — Take different paths based on field values
Troubleshooting
Field not showing
Causes:- Field created for wrong record type
- Field hidden in view settings
- Browser needs refresh
Can’t add more fields
Causes:- Plan limit reached
Data not saving
Causes:- Required field validation failing
- Browser issue