Create a note on a client
From the notes tab
1
Open the client
Navigate to the client or prospect record.
2
Go to Notes
Click the Notes tab.
3
Click Add note
Click the Add note button.
4
Write your note
Enter your note content in the editor.
5
Save
Click Save to create the note.
From the activity feed
1
Open the client
Navigate to the client record.
2
Find the note input
At the top of the activity feed, there’s a quick note input.
3
Enter your note
Type your note content.
4
Press Enter or click Save
The note is added to the feed.
Using keyboard shortcut
From a client record, pressN then O to open the new note form.
Create a meeting note
Add notes to a specific meeting:1
Open the meeting
Navigate to the meeting record.
2
Go to Notes
Click the Notes tab on the meeting.
3
Add note
Click Add note or type in the note field.
4
Save
Notes on meetings auto-save as you type.
Format your notes
Text formatting
Use the toolbar or keyboard shortcuts:| Format | Shortcut |
|---|---|
| Bold | ⌘ B / Ctrl B |
| Italic | ⌘ I / Ctrl I |
| Underline | ⌘ U / Ctrl U |
| Heading | Select from dropdown |
| Bullet list | Click list icon or type - |
| Numbered list | Type 1. |
Add links
1
Select text
Highlight the text to link.
2
Click link icon
Click the link button in the toolbar.
3
Enter URL
Paste or type the URL.
4
Save
Click Add to create the link.
Add lists
For bullet points:Mention team members
Notify colleagues about a note:1
Type @
In the note editor, type
@.2
Select person
Choose the team member from the dropdown.
3
Complete note
Finish writing your note.
4
Save
The mentioned person receives a notification.
Mentioned team members receive an in-app notification and optionally an email, depending on their notification settings.
Use a template
Start from a template for consistent notes:1
Click Add note
Open the new note form.
2
Select template
Click Use template and choose from your templates.
3
Fill in details
Replace placeholder text with actual information.
4
Save
Save the completed note.
Edit a note
1
Find the note
Locate the note in the notes list or activity feed.
2
Click Edit
Click the edit icon (pencil) on the note.
3
Make changes
Update the note content.
4
Save
Click Save to apply changes.
Editing a note updates the “modified” timestamp but preserves the original creation date.
Pin a note
Keep important notes at the top:1
Find the note
Locate the note you want to pin.
2
Click pin icon
Click the pin icon on the note.
3
Note moves to top
Pinned notes appear above unpinned notes.
Delete a note
1
Find the note
Locate the note to delete.
2
Click delete
Click the delete icon (trash) or menu → Delete.
3
Confirm
Click Delete in the confirmation dialog.
Bulk note creation
After a busy day of calls, log notes efficiently:Quick entry mode
1
Open a client
Start with the first client to document.
2
Add note
Use the quick note input in the activity feed.
3
Navigate to next
Press
⌘ K to search for the next client.4
Repeat
Continue through your list.
From recent meetings
If you had meetings:- Go to Meetings
- Open each meeting
- Add notes to the meeting record
- Notes are automatically linked to clients
Note best practices
Be consistent
Use a standard format for similar notes:Include context
Good notes answer:- What was discussed?
- Who was involved?
- What decisions were made?
- What are the next steps?
Timestamp important events
For significant information, note when you learned it:“Per call on 3/15: Client mentioned they’re considering relocating to Florida for retirement.”
Reference related items
Link notes to relevant tasks, meetings, or other notes:“See meeting notes from 3/15 annual review for full discussion.”