Why link accounts
Linking custodian accounts to households:- Shows portfolio on client records — See holdings and balances in one place
- Calculates AUM automatically — No manual entry or updates
- Tracks account history — Portfolio changes over time
- Enables reporting — AUM-based reports and dashboards
Link an account
From the custodian accounts list
From a household record
Identify the right account
Custodian accounts include information to help you match them:Account details
- Account number — Last 4 digits for verification
- Account name — Name on the account
- Account type — IRA, brokerage, trust, etc.
- Balance — Current market value
Related parties
Many accounts show related party information:- Name — Account owner’s name
- Relationship — Primary owner, joint owner, trustee, etc.
- Contact info — Email or phone when available
Link multiple accounts
A household typically has multiple custodian accounts:- Individual brokerage accounts
- Joint accounts
- Retirement accounts (IRA, 401k rollovers)
- Trust accounts
Bulk linking
To link several accounts at once:View linked accounts
On household records
After linking, view portfolio data on the household:Account selector
If multiple accounts are linked, use the account selector to:- View all accounts together (combined portfolio)
- Filter to a specific account
- Compare account performance
Unlink an account
To remove a link between an account and household:
Unlinking removes the account from the household’s portfolio view. The account remains available to link to a different household.
Account linking rules
One link per workspace
Each custodian account can be linked to one household per workspace. If an account is already linked, you’ll need to unlink it first to link it elsewhere.Multiple workspaces
If the same account appears in multiple advisor workspaces (due to shared advisor codes), it can be linked independently in each workspace.Advisor code validation
You can only link accounts whose advisor codes match your workspace. Accounts from other advisors won’t appear in your custodian accounts list.AUM impact
Linking affects AUM calculations:- Linked accounts — Balance included in household AUM
- Unlinked accounts — Balance not included
- Automatic updates — AUM recalculates nightly as balances change
Verify AUM
After linking:- Check the household’s AUM field
- Compare to the sum of linked account balances
- Values should match (or closely match for timing differences)
Troubleshooting
Account not found
Causes:- Account’s advisor code doesn’t match your workspace
- Account recently opened (not yet in nightly feed)
- Search criteria too narrow
AUM not updating
Causes:- Account not linked (just viewing doesn’t link it)
- Sync hasn’t run yet
- Account balance changed after last sync
Duplicate accounts
Causes:- Account transferred between custodians
- Multiple data sources for same account