Why link accounts
Linking custodian accounts to households:- Shows balances on client records — See account values in one place
- Calculates AUM automatically — No manual entry or updates
- Enables AUM-based reporting — Track assets at the household and book level
Link an account
From the custodian accounts list
Link to household
Click the link option on the account and search for the household that owns this account.
From a household record
Identify the right account
Custodian accounts include information to help you match them:Account details
- Account number — Last 4 digits for verification
- Account name — Name on the account
- Account type — IRA, brokerage, trust, etc.
- Market value — Current balance
Related parties
Many accounts show related party information:- Name — Account owner’s name
- Relationship — Primary owner, joint owner, trustee, etc.
- Contact info — Email or phone when available
Link multiple accounts
A household typically has multiple custodian accounts:- Individual brokerage accounts
- Joint accounts
- Retirement accounts (IRA, 401k rollovers)
- Trust accounts
View linked accounts
On household records
After linking, view portfolio data on the household:Unlink an account
To remove a link between an account and household:
Unlinking removes the account from the household’s portfolio view. The account remains available to link to a different household.
Account linking rules
One link per book
Each custodian account can be linked to one household per book. If an account is already linked, you need to unlink it first to link it elsewhere.Advisor code validation
You can only link accounts whose advisor codes match your book’s principal advisor codes. Accounts from other advisors do not appear in your custodian accounts list.Trust accounts
Custodian accounts held by trusts can be linked to a trust entity within a household. Thecustodian_account_link supports both household and trust associations.
AUM impact
Linking affects AUM calculations:- Linked accounts — Balance included in household AUM
- Unlinked accounts — Balance not included
- Automatic updates — AUM recalculates nightly as balances change
Verify AUM
After linking:- Check the household’s AUM field
- Compare to the sum of linked account balances
- Values should match (timing differences between nightly syncs are normal)
Troubleshooting
Account not found
Causes:- Account’s advisor code does not match your book’s principal codes
- Account recently opened (not yet in nightly feed)
- Search criteria too narrow
AUM not updating
Causes:- Account not linked (viewing does not link it)
- Sync has not run yet
- Account balance changed after last sync
Duplicate accounts
Causes:- Account transferred between custodians
- Multiple data sources for same account